What You’ll Learn
Monthly Insights through Expert Interviews
Every episode dives into topics that matter for modern post-sales teams:
- Becoming less dependent on new business
- Data in Account Management
- Designing customer journeys that work
- Upsell & cross-sell strategies that feel natural
- Signals for churn, risk & expansion
- Building a customer-centric culture
- Effective onboarding frameworks
- AI in post-sales
- Handover from Sales → CS done right
- Stakeholder management in enterprise accounts
- Handling difficult customers
- The state of the CS & AM job market in Europe
If you lead revenue after the signature, this is your podcast.
Episode 1: Building Health Scores That Actually Work
A practical, no-nonsense guide to customer health metrics with Sally Stoewe.
In this kickoff episode, we break down what it really takes to design a health score that predicts churn and drives action, not noise. Sally Stoewe joins me to share the failures, frameworks, and field-tested lessons every CS team can apply
- The four essentials of a reliable health score—and how to validate them against real churn data
- How to avoid overengineering and create a score your team will actually use
- Practical ways to operationalize triggers, automate playbooks, and scale with CS Ops
Listen here:
Episode 2: Three Practical AI Use Cases for Post Sales Leaders
Think Big. Start Small. Implement AI Tomorrow.
We break down three practical AI use cases you can implement tomorrow:
- Building a “squad” of AI assistants to act as sparring partners
- Using AI for scalable enablement (slides, quizzes, podcasts from documentation)
- Leveraging AI inside tools you already use (HubSpot, Gong, Confluence)
We also discuss:
The 80/20 AI mindset (good enough > perfect)
Why data hygiene matters more than ever
How to create space for innovation inside your team
Listen here:
Episode 3: Stakeholder Management in Enterprise accounts
Stakeholder Masterclass with Wout Hermans, Senior Director Customer Success at Mural
We explore why successful CS leaders don’t just manage accounts, they map influence, understand decision dynamics, and align stakeholders beyond feature requests.
- Why stakeholder mapping is critical for retention and expansion
- How to move conversations from features to business outcomes
- Identifying champions vs. decision-makers vs. blockers
- Building influence across complex customer organizations
- Practical ways to strengthen relationships beyond your main contact
Listen here:
CONTACT US
Want to be a Guest?
We’re looking for inspiring European leaders in:
- Account Management
- Customer Success
- Sales Leadership
- Revenue Operations
If you’ve built something, solved something, or learned something the hard way — we want your story
Our Success Club blends in-person events with continuous knowledge exchange.
We prioritise authentic sharing, embracing both Successes and challenges.